What action can the commission take upon receiving a verified written complaint against a licensee?

The Louisiana Real Estate Commission has the authority to investigate the records of a licensee after receiving a verified written complaint. This process is essential to ensure that the complaint is taken seriously and that proper protocol is followed. Investigating the records allows the commission to review the circumstances surrounding the complaint, assess any potential violations of real estate law or ethics, and determine whether disciplinary action is warranted.

This investigative action helps maintain the integrity of the real estate profession by ensuring that practitioners adhere to required standards of conduct and addressing any issues that may arise. It serves the dual purpose of protecting consumers and upholding the reputation of the real estate industry.

In contrast, options that suggest immediate issuance of a license or providing legal advice do not align with the commission's role. The commission's primary function in this context is to investigate and not to offer legal guidance or bypass necessary scrutiny of a complaint.