When can a licensee be investigated by the Commission?

A licensee can be investigated by the Commission when a written and signed complaint is filed. This process ensures that there is a formal record of the complaint, which helps to maintain the integrity and professionalism of the licensing system. Written complaints serve as a clear basis for the Commission to evaluate any actions or behaviors attributed to the licensee, allowing for a thorough and fair investigation.

Verbal complaints alone may not provide the necessary documentation or formal basis for an investigation, as they lack the specific details and accountability that a signed statement would typically have. Multiple complaints might suggest a pattern, but it's not a prerequisite for initiating an investigation, as the Commission can act on a single, substantiated complaint. Similarly, a licensee's request for a review does not automatically trigger an investigation; the process is primarily responsive to submitted complaints from the public or other stakeholders in the real estate community.